Return & Refund Policy – Jewellery Products
At our store, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
Customers may request a return if the product meets the following conditions:
- The return request must be made within 7 days of delivery.
- The jewellery item must be unused, unworn, and in its original condition.
- The product must be returned with original packaging, tags, certificates (if any), and invoice.
- Items that are damaged due to misuse, wear and tear, or improper handling will not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized jewellery.
- Items purchased on clearance, discount, or special sale.
- Jewellery that has been used, altered, or resized after delivery.
- Products returned without original packaging or proof of purchase.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery.
When contacting support, please include:
- Your order number
- Clear photos or videos of the product and packaging
- A brief description of the issue
Send the details to:
Customer Support Email: Barnalimoscow@gmail.com
After verification, we will arrange a replacement or refund, depending on product availability.
4. Return Process
To initiate a return:
- Email our support team at Barnalimoscow@gmail.com with your order number and reason for return.
- Our team will review your request and provide return instructions if your request is approved.
- Securely pack the product in its original packaging and ship it to the address provided by our support team.
Customers may be responsible for return shipping costs, unless the item received was defective or incorrect.
5. Refund Policy
Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–10 business days.
- The amount will be credited to the original payment method used during purchase.
Shipping charges (if any) are non-refundable, unless the return is due to a damaged or incorrect product.
6. Order Cancellation
Orders can be cancelled within 24 hours of placing the order, provided the product has not already been shipped.
To request a cancellation, contact:
Barnalimoscow@gmail.com
7. Contact Information
For any questions regarding returns, refunds, or cancellations, please contact our customer support team:
Customer Support Email: Barnalimoscow@gmail.com